Confidence

The confidence parameter (optional) sets the threshold for a project.

• Very Low >= 0

• Low >= 40

• Medium >= 60

• High >= 80

This functionality gives you the ability to set how calls are redacted based on their risk tolerance.

Example

Input

AGENT: My I have your credit card?

CLIENT: Sure my number is 4352 789 43456341343567

Configuration

{
    "sid": "NER000",
    "name": "ner",
    "active": true,
    "agent_location": "left",
    "inbound": true,
    "scrubaudio": true,
    "scrubtext": true,
    "confidence": "medium"
    "rules": [
        {
            "name": "CreditCardNumber",
            "active": true,
            "mask_type": "Placeholder",
            "setting": "[CREDIT_CARD]",
            "real_time": true,
        },
    ]
}

Analysis

{
  "Score": 0.99,
  "Type": "PHONE_NUMBER"
},
{
  "Score": 0.66,
  "Type": "CREDIT_CARD_NUMBER"
}

Result

My number is 4352 789 [CREDIT_CARD].