Callback

When the analytics parameter is set to callback and the callback parameter contains a valid URL, the platform will POST a request to the specified address with the analytics data in JSON format.

{
  "analytics": {
    "status": "completed",
    "sid": "collections",
    "insights": [
      {
        "name": "Social Security Number",
        "speaker": "Agent",
        "timestamp": 21.46,
        "label": "[SSN]",
        "audio_redacted": false,
        "text_redacted": false,
        "response": true,
        "response_label": "[SSN]",
        "response_timestamp": 24.43,
        "response_audio_redacted": true,
        "response_text_redacted": true,
        "compliance_violation": false,
        "group": "Account Verification"
      },
      {
        "name": "Email",
        "speaker": "Client",
        "timestamp": 186.39,
        "label": "|Email|",
        "type": "PII",
        "custom": false,
        "audio_redacted": true,
        "text_redacted": true,
        "response": false,
        "compliance_violation": false,
        "group": "Account Verification"
      }
    ],
    "entities": [
      {
        "type": "USSocialSecurityNumber",
        "label": "[SSN]",
        "start": 24.43,
        "end": 25.63,
        "redacted": true
      },
      {
        "type": "Email",
        "label": "[EMAIL]",
        "start": 186.39,
        "end": 186.83,
        "redacted": true
      }
    ]
  }
}

Note: Custom headers must be in JSON format.