Redaction Configuration

Overview

This example guides you through the process of configuring a project that applies redaction to first and last names.

Example Utterance

My name is John Smith and I would like to place an order.

Rule Configuration

Use the project configuration below to redact first and last names from a conversation.

{
    "sid": "000",
    "name": "ner",
    "active": true,
    "agent_location": "left",
    "inbound": true,
    "scrubaudio": true,
    "scrubtext": true,
    "rules": [
        {
            "name": "Person",
            "active": true,
            "mask_type": "Placeholder",
            "setting": "[NAME]",
            "real_time": true
        }
    ]
}

Redaction Result

My name is [NAME] and I would like to place an order.