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  4. Cache

Post call

PreviousReal timeNextVersion 2

Last updated 1 year ago

Sample Response

{
  "success": true,
  "message": "Cache updated successfully",
  "detail": ""
}

Sets the post-call processing cache

post
Body
eventIdstring | nullableOptional
typestring | nullableOptional
subTypestring | nullableOptional
jobIdstring | nullableOptional
conversationIdstring | nullableOptional
statusstring | nullableOptional
messagestring | nullableOptional
detailsstring | nullableOptional
jsonstring | nullableOptional
segmentsCreatedinteger · int32Optional
insightsCreatedinteger · int32Optional
createdAtstring · date-time | nullableOptional
completedAtstring · date-time | nullableOptional
timestampstring · date-timeOptional
custom0string | nullableOptional
custom1string | nullableOptional
custom2string | nullableOptional
custom3string | nullableOptional
custom4string | nullableOptional
vSparkbooleanOptional
flag0booleanOptional
flag1booleanOptional
flag3booleanOptional
flag4booleanOptional
flag5booleanOptional
isProductionbooleanOptional
maskValuesbooleanOptional
Responses
200
Environment parameter has been updated
404
Parameter not found
500
Internal server error
post
POST /system/cache/post-call HTTP/1.1
Host: 
Content-Type: application/json
Accept: */*
Content-Length: 19276

{
  "eventId": "text",
  "type": "text",
  "subType": "text",
  "jobId": "text",
  "conversationId": "text",
  "status": "text",
  "message": "text",
  "details": "text",
  "json": "text",
  "segmentsCreated": 1,
  "insightsCreated": 1,
  "createdAt": "2025-05-15T10:54:16.271Z",
  "completedAt": "2025-05-15T10:54:16.271Z",
  "timestamp": "2025-05-15T10:54:16.271Z",
  "campaign": {
    "campaignId": "text",
    "name": "text",
    "active": true,
    "description": "text",
    "enableAudioRedaction": true,
    "secondary": true,
    "enableTextRedaction": true,
    "enableInsights": true,
    "externalId": "text",
    "enableSentimentAnalysis": true,
    "enableEmotionalAnalysis": true,
    "enablePersonalityAnalysis": true,
    "enableNotifications": true,
    "enableAdvancedMetrics": true,
    "accountId": "text",
    "accountName": "text",
    "parentId": "text",
    "parentName": "text",
    "conversationId": "text",
    "diarization": "text",
    "direction": "text",
    "agentLocation": "text",
    "channelDiarizationLabels": "text",
    "enableEntityExtraction": true,
    "enableKeywords": true,
    "enableCategorization": true,
    "enableSemanticSimilarity": true,
    "enableIntentions": true,
    "enableProfanityFiltering": true,
    "enableGenderDetection": true,
    "enableCustomVocabulary": true,
    "enableAutoDelete": true,
    "enableNumeralConversion": true,
    "enableRealTime": true,
    "webhook": "text",
    "headers": "text",
    "appId": "text",
    "appKey": "text",
    "appSecret": "text",
    "template": "text",
    "eventId": "text",
    "doHippa": true,
    "doMedical": true,
    "featureFlag1": true,
    "featureFlag2": true,
    "featureFlag3": true,
    "featureFlag4": true,
    "featureFlag5": true,
    "feature1": "text",
    "feature2": "text",
    "feature3": "text",
    "feature4": "text",
    "feature5": "text",
    "setting1": "text",
    "setting2": "text",
    "setting3": "text",
    "setting4": "text",
    "setting5": "text",
    "settingFlag1": true,
    "settingFlag2": true,
    "settingFlag3": true,
    "settingFlag4": true,
    "settingFlag5": true,
    "platform1": "text",
    "platform2": "text",
    "platform3": "text",
    "platform4": "text",
    "platform5": "text",
    "platformFlag1": true,
    "platformFlag2": true,
    "platformFlag3": true,
    "platformFlag4": true,
    "platformFlag5": true,
    "enableGenesysSupport": true,
    "accessUrl": "text",
    "folder": "text",
    "acessKey": "text",
    "secretKey": "text",
    "retentionPolicy": 1,
    "behavior": 0,
    "confidenceLevel": 0,
    "setting6": "text",
    "setting7": "text",
    "setting8": "text",
    "setting9": "text",
    "setting10": "text",
    "settingFlag7": true,
    "settingFlag6": true,
    "settingFlag8": true,
    "settingFlag9": true,
    "settingFlag10": true
  },
  "vociTranscript": {
    "emotion": "text",
    "asr": "text",
    "confidence": 1,
    "donedate": "text",
    "sentiment": "text",
    "utterances": [
      {
        "emotion": "text",
        "donedate": "text",
        "recvtz": [],
        "confidence": 1,
        "end": 1,
        "start": 1,
        "recvdate": "text",
        "events": [
          {
            "confidence": 1,
            "end": 1,
            "start": 1,
            "word": "text",
            "wordex": "text"
          }
        ],
        "metadata": {
          "source": "text",
          "model": "text",
          "uttid": 1,
          "channel": 1
        },
        "gender": "text",
        "sentimentex": [
          []
        ],
        "sentiment": "text"
      }
    ],
    "ended": "text",
    "started": "text",
    "streamtags": {
      "emotion": true,
      "punctuate": true,
      "numtrans": true,
      "diarize": true,
      "substinfo": true,
      "scrubtext": true,
      "gender": true,
      "model": "text",
      "scrubaudio": true,
      "datahdr": "text",
      "realtime": true,
      "filters": "text"
    },
    "nchannels": 1,
    "audiosecs": 1,
    "recvtz": [],
    "diascore": 1,
    "chaninfo": [
      {
        "emotion": "text",
        "textinfo": {
          "turns": 1,
          "wordtime": [
            1
          ],
          "words": 1,
          "silence": [
            1
          ]
        }
      }
    ],
    "source": "text",
    "sentiment_scores": [
      1
    ],
    "textinfo": {
      "turns": 1,
      "wordtime": [
        1
      ],
      "words": 1,
      "silence": [
        1
      ]
    },
    "model": "text",
    "recvdate": "text",
    "requestid": "text",
    "license": "text",
    "ctidata": {
      "call_queue_time": "text",
      "agent_first_agent": "text",
      "call_language": "text",
      "omni_total_body_chars_size": "text",
      "full_name": "text",
      "campaign_name": "text",
      "call_wrapup_time": "text",
      "call_number": "text",
      "omni_email_priority": "text",
      "call_campaign_id": "text",
      "call_start_timestamp": "text",
      "hipercalltype": "text",
      "call_bill_time": "text",
      "user_name": "text",
      "omni_total_body_bytes_size": "text",
      "call_session_id": "text",
      "agent_id": "text",
      "ivr_error_code": "text",
      "skill_name": "text",
      "call_type": "text",
      "agent_station_type": "text",
      "call_length": "text",
      "ivr_last_module": "text",
      "call_handle_time": "text",
      "call_park_time": "text",
      "call_hold_time": "text",
      "ivr_error_desc": "text",
      "call_mediatype": "text"
    },
    "nsubs": "text"
  },
  "vSparkTranscript": {
    "emotion": "text",
    "asr": "text",
    "confidence": 1,
    "donedate": "text",
    "utterances": [
      {
        "emotion": "text",
        "donedate": "text",
        "recvtz": [],
        "sentimentex": [
          []
        ],
        "confidence": 1,
        "end": 1,
        "sentiment": "text",
        "start": 1,
        "recvdate": "text",
        "events": [
          {
            "confidence": 1,
            "end": 1,
            "start": 1,
            "wordex": "text",
            "word": "text"
          }
        ],
        "metadata": {
          "source": "text",
          "model": "text",
          "uttid": 1,
          "nsubs": 1,
          "channel": 1
        },
        "gender": "text"
      }
    ],
    "license": "text",
    "ended": "text",
    "started": "text",
    "streamtags": {
      "emotion": true,
      "billing": "text",
      "gender": true,
      "token": "text",
      "datahdr": "text"
    },
    "nchannels": 1,
    "sentiment": "text",
    "audiosecs": 1,
    "recvtz": [],
    "chaninfo": [
      {
        "emotion": "text",
        "textinfo": {
          "turns": 1,
          "wordtime": [
            1
          ],
          "overtalk": {
            "count": [
              1
            ],
            "avgtime": 1,
            "time": [
              1
            ]
          },
          "words": 1,
          "silence": [
            1
          ]
        }
      }
    ],
    "source": "text",
    "sentiment_scores": [
      1
    ],
    "textinfo": {
      "turns": 1,
      "wordtime": [
        1
      ],
      "overtalk": {
        "count": [
          1
        ],
        "avgtime": 1,
        "time": [
          1
        ]
      },
      "words": 1,
      "silence": [
        1
      ]
    },
    "model": [
      "text"
    ],
    "recvdate": "text",
    "nsubs": 1
  },
  "realTimeMessage": {
    "fromNumber": "text",
    "direction": "text",
    "agentId": "text",
    "agentExtension": "text",
    "clientNumber": "text",
    "campaign": "text",
    "isFinal": true,
    "hostName": "text",
    "clientId": "text",
    "localIp": "text",
    "toNumber": "text",
    "remoteIp": "text",
    "engagementId": "text",
    "ucid": "text",
    "skill": "text",
    "engagementStartTime": "text",
    "type": "text",
    "call_metadata": "text",
    "emotion": "text",
    "text": "text",
    "prompt": "text",
    "alert": "text",
    "insights": "text",
    "messageEndTime": 1,
    "messageStartTime": 1,
    "confidence": 1,
    "sentiment": null,
    "gender": null,
    "speaker": "text"
  },
  "processJob": {
    "_id": "text",
    "jobId": "text",
    "fileName": "text",
    "duration": 1,
    "status": "text",
    "message": "text",
    "count": 1,
    "diarization": "text",
    "direction": "text",
    "metadata": "text",
    "callId": "text",
    "createdAt": "2025-05-15T10:54:16.271Z",
    "completedAt": "2025-05-15T10:54:16.271Z",
    "externalId": "text",
    "checkWait": 1,
    "nextCheck": 1,
    "site": "text",
    "campaign": "text",
    "account": "text",
    "agent": "text",
    "agentId": "text",
    "language": "text",
    "engine": "text",
    "jobType": "text",
    "supervisor": "text",
    "supervisorId": "text",
    "recordingId": "text",
    "playbackParameter": "text",
    "clientHierarchyId": "text",
    "programHierarchyId": "text",
    "agencyHierarchyId": "text",
    "siteHierarchyId": "text",
    "parentJob": "text",
    "priority": "text",
    "priorityKey": 1,
    "request": {
      "sid": "text",
      "engine": "text",
      "program": "text",
      "language": "text",
      "policy": "text",
      "tracking_id": "text",
      "insights": [
        "text"
      ],
      "types": [
        "text"
      ],
      "notification": {
        "url": "text",
        "method": "text",
        "auth_headers": [
          "text"
        ]
      }
    },
    "transcript": {
      "format": "text",
      "job": {
        "created_at": "2025-05-15T10:54:16.271Z",
        "data_name": "text",
        "duration": 1,
        "id": "text",
        "tracking": {
          "reference": "text"
        }
      },
      "metadata": {
        "created_at": "2025-05-15T10:54:16.271Z",
        "transcription_config": {
          "diarization": "text",
          "language": "text"
        },
        "type": "text"
      },
      "results": [
        {
          "alternatives": [
            {
              "confidence": 1,
              "content": "text",
              "language": "text",
              "speaker": "text"
            }
          ],
          "end_time": 1,
          "start_time": 1,
          "type": "text",
          "channel": "text",
          "is_eos": true
        }
      ]
    },
    "transcriptRedacted": {
      "format": "text",
      "job": {
        "created_at": "2025-05-15T10:54:16.271Z",
        "data_name": "text",
        "duration": 1,
        "id": "text",
        "tracking": {
          "reference": "text"
        }
      },
      "metadata": {
        "created_at": "2025-05-15T10:54:16.271Z",
        "transcription_config": {
          "diarization": "text",
          "language": "text"
        },
        "type": "text"
      },
      "results": [
        {
          "alternatives": [
            {
              "confidence": 1,
              "content": "text",
              "language": "text",
              "speaker": "text"
            }
          ],
          "end_time": 1,
          "start_time": 1,
          "type": "text",
          "channel": "text",
          "is_eos": true
        }
      ]
    },
    "vociTranscript": {
      "emotion": "text",
      "asr": "text",
      "confidence": 1,
      "donedate": "text",
      "sentiment": "text",
      "utterances": [
        {
          "emotion": "text",
          "donedate": "text",
          "recvtz": [],
          "confidence": 1,
          "end": 1,
          "start": 1,
          "recvdate": "text",
          "events": [
            {
              "confidence": 1,
              "end": 1,
              "start": 1,
              "word": "text",
              "wordex": "text"
            }
          ],
          "metadata": {
            "source": "text",
            "model": "text",
            "uttid": 1,
            "channel": 1
          },
          "gender": "text",
          "sentimentex": [
            []
          ],
          "sentiment": "text"
        }
      ],
      "ended": "text",
      "started": "text",
      "streamtags": {
        "emotion": true,
        "punctuate": true,
        "numtrans": true,
        "diarize": true,
        "substinfo": true,
        "scrubtext": true,
        "gender": true,
        "model": "text",
        "scrubaudio": true,
        "datahdr": "text",
        "realtime": true,
        "filters": "text"
      },
      "nchannels": 1,
      "audiosecs": 1,
      "recvtz": [],
      "diascore": 1,
      "chaninfo": [
        {
          "emotion": "text",
          "textinfo": {
            "turns": 1,
            "wordtime": [
              1
            ],
            "words": 1,
            "silence": [
              1
            ]
          }
        }
      ],
      "source": "text",
      "sentiment_scores": [
        1
      ],
      "textinfo": {
        "turns": 1,
        "wordtime": [
          1
        ],
        "words": 1,
        "silence": [
          1
        ]
      },
      "model": "text",
      "recvdate": "text",
      "requestid": "text",
      "license": "text",
      "ctidata": {
        "call_queue_time": "text",
        "agent_first_agent": "text",
        "call_language": "text",
        "omni_total_body_chars_size": "text",
        "full_name": "text",
        "campaign_name": "text",
        "call_wrapup_time": "text",
        "call_number": "text",
        "omni_email_priority": "text",
        "call_campaign_id": "text",
        "call_start_timestamp": "text",
        "hipercalltype": "text",
        "call_bill_time": "text",
        "user_name": "text",
        "omni_total_body_bytes_size": "text",
        "call_session_id": "text",
        "agent_id": "text",
        "ivr_error_code": "text",
        "skill_name": "text",
        "call_type": "text",
        "agent_station_type": "text",
        "call_length": "text",
        "ivr_last_module": "text",
        "call_handle_time": "text",
        "call_park_time": "text",
        "call_hold_time": "text",
        "ivr_error_desc": "text",
        "call_mediatype": "text"
      },
      "nsubs": "text"
    },
    "vSparkTranscript": {
      "emotion": "text",
      "asr": "text",
      "confidence": 1,
      "donedate": "text",
      "utterances": [
        {
          "emotion": "text",
          "donedate": "text",
          "recvtz": [],
          "sentimentex": [
            []
          ],
          "confidence": 1,
          "end": 1,
          "sentiment": "text",
          "start": 1,
          "recvdate": "text",
          "events": [
            {
              "confidence": 1,
              "end": 1,
              "start": 1,
              "wordex": "text",
              "word": "text"
            }
          ],
          "metadata": {
            "source": "text",
            "model": "text",
            "uttid": 1,
            "nsubs": 1,
            "channel": 1
          },
          "gender": "text"
        }
      ],
      "license": "text",
      "ended": "text",
      "started": "text",
      "streamtags": {
        "emotion": true,
        "billing": "text",
        "gender": true,
        "token": "text",
        "datahdr": "text"
      },
      "nchannels": 1,
      "sentiment": "text",
      "audiosecs": 1,
      "recvtz": [],
      "chaninfo": [
        {
          "emotion": "text",
          "textinfo": {
            "turns": 1,
            "wordtime": [
              1
            ],
            "overtalk": {
              "count": [
                1
              ],
              "avgtime": 1,
              "time": [
                1
              ]
            },
            "words": 1,
            "silence": [
              1
            ]
          }
        }
      ],
      "source": "text",
      "sentiment_scores": [
        1
      ],
      "textinfo": {
        "turns": 1,
        "wordtime": [
          1
        ],
        "overtalk": {
          "count": [
            1
          ],
          "avgtime": 1,
          "time": [
            1
          ]
        },
        "words": 1,
        "silence": [
          1
        ]
      },
      "model": [
        "text"
      ],
      "recvdate": "text",
      "nsubs": 1
    },
    "realTimeMessage": {
      "fromNumber": "text",
      "direction": "text",
      "agentId": "text",
      "agentExtension": "text",
      "clientNumber": "text",
      "campaign": "text",
      "isFinal": true,
      "hostName": "text",
      "clientId": "text",
      "localIp": "text",
      "toNumber": "text",
      "remoteIp": "text",
      "engagementId": "text",
      "ucid": "text",
      "skill": "text",
      "engagementStartTime": "text",
      "type": "text",
      "call_metadata": "text",
      "emotion": "text",
      "text": "text",
      "prompt": "text",
      "alert": "text",
      "insights": "text",
      "messageEndTime": 1,
      "messageStartTime": 1,
      "confidence": 1,
      "sentiment": null,
      "gender": null,
      "speaker": "text"
    },
    "account_id": "text",
    "account_name": "text",
    "campaign_id": "text",
    "campaign_name": "text",
    "engine_id": "text",
    "engine_name": "text",
    "definition_id": "text",
    "definition_name": "text",
    "engine_url": "text",
    "engine_callback": "text",
    "engine_type": "text",
    "engine_token": "text",
    "engine_language": "text",
    "engine_diarization": "text",
    "engine_sensitivity": "text",
    "engine_labels": "text",
    "engine_punctuation": "text",
    "webhook": "text",
    "cloudHosted": true,
    "cloudPlatform": "text",
    "cloudStorageFolder": "text",
    "cloudStoragePath": "text",
    "redactionEnabled": true,
    "redactionStatus": "text",
    "removeRedactedJob": true,
    "transcriptInput": "text",
    "transcriptOutput": "text",
    "redaxionConfig": "text",
    "isZip": true,
    "autoDelete": true,
    "custom1": "text",
    "custom2": "text",
    "custom3": "text",
    "custom4": "text",
    "custom5": "text",
    "custom6": true,
    "custom7": true,
    "vSpark": true,
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