Anonymization

The process of redacting confidential information while preserving the context of the conversation.

Is the process of of redacting sensitive data by replacing the identified text with synthetic data of the same type. For example replacing "James Smith" with "Larry Jones".

Anonymization allows for conversations to be used for training, testing, and analytics while protecting the sensitive nature of the data.

Can you Spot the Difference

Using the example below, can you spot which conversation has been redacted?

Transcript Comparison

Configuration

{
    "sid": "NER000",
    "name": "ner",
    "active": true,
    "agent_location": "left",
    "inbound": true,
    "scrubaudio": true,
    "scrubtext": true,
    "rules": [
        {
            "name": "Person",
            "active": true,
            "mask_type": "Anonymization",
            "setting": "",
            "real_time": true
        }
    ]
}