What is Conversational Redaction?

Overview

Conversational redaction is a process that eliminates sensitive details from a transcript or audio file, effectively censoring them to prevent easy access or availability to unauthorized individuals, including potential hackers.

This process is essential for all centers to ensure compliance without the risk of potentially violating HIPAA laws or endangering consumers by having their private information, such as social security numbers, credit card numbers, and bank account details, stolen.

The BrainEngine Platform

What sets us apart from other services is BrainEngine's seamless integration within your existing architecture. We stand out by offering diverse processes to eliminate confidential information from calls, such as real-time recognition, after-call redaction, and batch recordings.

Tailored for call centers, BrainEngine can be seamlessly integrated into organizations' daily operations, saving valuable time and preventing unauthorized access to personal and private information.

Numeric Redaction

All identifiable numbers, such as phone numbers, addresses, serial numbers, social security numbers, credit card numbers, and more, are promptly redacted from transcripts and audio, offering your customers an additional layer of protection.

Targeted Redaction

We focus on identifying the keywords and phrases you require to be redacted from recorded communications with your customers. Whether it involves private medical information, security-related details, or other words and phrases requiring redaction, our platform is here to assist you.

Custom Redaction

Our approach to censoring information is custom-tailored to your specific requests. If you require certain information removed from conversations recorded between your employees and customers, simply provide us with the details, and we will collaborate with you to ensure that the information is redacted from every call that comes through your line.