Behavior

The behavior parameter sets the level of redaction for a project.

• Default – Just the identified information

• Conservative – 2 words before or after the identified information

• Moderate – 5 words before or after the identified information

• Aggressive – The entire utterance

This functionality gives you the ability to set how calls are redacted based on their risk tolerance.

Examples

Original

Welcome to bank tell this is Samantha calling from the customer to customer support team. How can I be of help today?

Default

Welcome to bank tell this is [NAME] calling from the customer to customer support team. How can I be of help today?

Conservative

Welcome to bank tell [NAME] the customer to customer support team. How can I be of help today?

Moderate

Welcome [NAME] to customer support team. How can I be of help today?

Aggressive

[NAME]?