BrainEngine AI
  • Welcome
  • Quick Start
    • Introduction
    • Platform Configuration
    • Validate Connectivity
    • Configure Redaction
    • Update Configuration
    • Advanced Redaction
  • Concepts
    • What is Conversational Redaction?
    • Redaction Strategy
    • Understanding Redaction
    • Navigating Utterances
      • Walk through
    • Redaction Techniques
      • Behavior
      • Confidence
      • Mask Types
        • Basic
        • Placeholder
        • Random
        • Truncate
        • Anonymization
      • Redaction Options
    • Insights
      • Insights
      • Query Syntax
      • Advance Processing
      • Simulated Pause & Resume
      • Real-Time Alerts
      • Agent Ignore
      • Offsets
      • Redaction Options
  • Features
    • Overview
    • Entities
      • PII
        • Name
        • Occupation
        • Phone Number
        • Organization
        • Address
        • Email
        • Location
        • Url
        • IP Address
        • Date
        • Age
        • Social Security Number
        • Drivers License
        • Passport
        • Id
        • Money
        • Time
        • User Name
        • Password
      • PHI
        • Medical Condition
        • Medication
        • Family Relation
        • Treatment
        • Examination
        • Anatomy
        • Medical Other
        • Demographic
        • Medical Event
      • PCI
        • Credit Card
        • Credit Card CVV
        • Credit Card Expiry
        • Routing Number
        • Bank Account
      • Custom
        • Dictionary
        • Identifier
        • Custom NER
    • Summarization
    • Sentiment Analysis
    • Topic Extraction
    • Profanity Filtering
  • Configuration
    • Project Configuration
    • Redaction Configuration
    • Samples
      • Configurations
      • Calls
  • Integration
    • V-Blaze
    • V-Spark
    • Analytics
      • Embedded
      • Callback
  • API Guide
    • Overview
      • Errors
      • Getting Help
    • Endpoints
      • ASR
        • Transcribe
        • Maxstreamscheck
        • Languages
        • Models
        • Params
        • Stats
        • Status
        • Sysinfo
        • Statusfull
      • Live
        • Callback
        • Listen
      • Redaction
        • Types
        • Validate
      • System
        • Initialize
        • Set parameter
        • Get parameter
        • Cache
          • List
          • Real time
          • Post call
          • Version 2
            • Publish
            • List
        • Get Settings
      • Status
        • Health
        • Webhooks
  • Deployment
    • Overview
    • Virtual Appliance
      • BrainEngine AMIs
        • Finding AMIs
        • Launching AMIs
        • Connecting to an Instance
        • SSL Configuration
        • Networking (optional)
    • Containers
      • Details
      • Deployment
    • Environment Parameters
    • Logging
  • Support
    • Release Notes
Powered by GitBook
On this page
  • Key Features
  • Next Steps

Welcome

An introduction to BrainEngine's conversational redaction platform

NextIntroduction

Last updated 1 year ago

BrainEngine provides today's organizations a comprehensive solution for identifying and eliminating sensitive data from all customer interactions. By harnessing the capabilities of artificial intelligence (AI) and Voci's ASR engine, BrainEngine securely removes or obfuscates confidential information with pinpoint accuracy.

Key Features

Below are several key aspects that set our platform apart:

  • Automated Compliance - Our innovative detection engine automatically analyzes customer interactions to quickly detect and censor PII, PCI and PHI data so you don't have to.

  • 99.5% Accuracy - Rely on our platform to deliver the accuracy you need for optimal results and favorable outcomes in every call. We excel at catching instances of numbers and words that others often miss!

  • Real-Time Support - Customer conversations are actively transcribed and redacted in real-time.

  • Consistent Anonymization - Our platform removes sensitive information while preserving the intended meaning of the content. For instance, the identified name "Jim Jones" could be replaced with "Sam Steed".

  • Rapid Deployment - With our platform, there's no need to endure weeks or months of waiting for the redaction you require. Achieve call compliance within minutes without any delay. Safely store your recorded calls, assured that the information is secure and devoid of any personal details, giving you peace of mind.

Next Steps

Visit our guide on how to get up and running with BrainEngine

Quick Start