Agent Ignore

An additional use case involves excluding specific segments of the Agent's conversation from redaction. This example will guide you on configuring the system to refrain from redacting the agent's name.

Sample Call

Using the sample from the Pause and Resume scenario, we can configure the platform to ignore redacting the agent's name.

Sample Conversation

Configure Insight

Create an insight to capture the agent's name.

Functionality can be expanded by leveraging the advance processing feature.